GroundyWhen the jet goes down,
who handles
the passengers?
Every system tracks the airplane. Groundy coordinates the people —
hotels, transport, paperwork, and the promises you made.
Not another scheduling system.
AOG Cases
3 active · 18 passengers on ground
| CASE | AIRPORT | STATUS | ON GROUND ↓ | ATTENTION | SERVICES | PASSENGERS | View case |
|---|---|---|---|---|---|---|---|
| GND-042New York → Miami | TEBTeterboro | OPEN | 02:22:04ETA in 01:21:36 | Needs attention12 min overdue | 1 pending | 6 passengers | |
| GND-041Los Angeles → Aspen | VNYVan Nuys | OPEN | 01:22:13ETA in 02:23:31 | CoordinatingDue in 24 min | 1 pending | 4 passengers | |
| GND-039Palm Beach → Chicago | PBIPalm Beach | OPEN | 03:24:16ETA in 00:40:20 | Passengers settledSent 8 min ago | 8 passengers |
GND-042 · Maintenance ETA revised. Change added to event log.
Part 135 charter operators
Private flight departments
The aircraft has a recovery plan.
The passengers have your phone number.
The scramble lives in threads.
A hotel on one call. A driver on another. Six passenger preferences buried in a text from last Tuesday.
Details die at shift change.
The next coordinator inherits the delay. Not the context, the promises, or the one thing the client asked you not to forget.
The delay isn’t what they remember.
They remember whether someone was a step ahead. Whether they had to ask. Whether they felt looked after.
Your judgment. Groundy's speed.
One coordinator who works like a whole desk.
Groundy does the searching, cross-checking and paperwork in seconds. You make the calls that matter — and the client feels the difference.
Your firm's name on every page.
Briefs, SITREPs and debriefs go out under your charter company's brand, not ours. Firm-wide standards — brands to avoid, minimum stars, crew policy — apply to every case automatically.
One event. Every loose end.
Your scheduling software handles the aircraft.
Groundy handles everything happening around it.
The right standard.
Not just the nearest room.
City-center luxury. The brands your client trusts. The ones they never want to see again. Source hotels and transport against the client file, not an airport postcode.
CLIENT REQUIREMENTS
Room allocation & preferences
- Room 01
- Couple · King bed · High floor
- Rooms 02 & 03
- Connecting · Family with children
- Guest details
- Included in hotel-only room plan
Every vendor gets
exactly what they need.
And nothing they don’t.
The hotel gets the complete room plan: couples sharing, connecting rooms for children, floor preferences.
The driver gets headcount and security requirements. No guest names. No personal preferences. And the tail number never leaves your operation.
An ETA can slip.
A promise shouldn’t.
See time on ground and the countdown to maintenance completion. Every revised ETA belongs in the log. Every promised client update has a deadline.
AOG declaredPassenger recovery started · Teterboro
Maintenance ETA revised16:00 → 17:30 UTC · Automatically logged
Accommodation confirmedThree rooms · Client standards met
Promised at 15:00 UTC · 12 minutes ago
Day shift → Evening shift
3 active events · 18 passengers
Latest maintenance estimates included
Vendor confirmations attached
2 open actions need follow-up
Change shifts.
Not the level of care.
One handoff report with the latest estimates, outstanding actions, and commitments. When the event closes, capture the debrief in the client file. The next disruption starts with what you learned.
Transparent options.
Efficient recovery.
Review commercial alternatives through a Google Flights search handoff. Prepare comprehensive client-specific PDFs, then share only the room plan, dispatch requirements, or dining details each vendor needs.
Keep pending arrangements explicit. Give every next step an owner, and separate internal notes from externally shared briefs.
One client file. The right scope.
Client brief · Hotel plan · Driver dispatch · Restaurant requirements · Internal handoff
The flying is a commodity.
How you handle the hours
the client didn’t plan for
is what they remember.
The next AOG doesn’t
have to feel like the last.
See the passenger side of your operation, in one place.